Ridiculous and lousy service

I am writing her expecting no resolution or help at all.

I have been in communication with Telkom since beginning of February this year. firstly i called on 6th February to advise them that my salary date has changed from 20th to 25th i was told it would be effective from March, that was fine i made sure i had money in the account on 20th of February. In March i was debited on 20th, i immediately called the call centre who advised the change was not processed. I should make the payment via eft to make up the debit order , i did so on the 24th but surprise surprise i was debited on 27th, now they refuse to pay back my rejected debit order fees from my bank regardless that this was their fault.... this place is a joke and i cant wait for the end of the contra. to think i almost upgraded my phone in January, so glad i didnt