Ridiculous all round!

I finally received my new, wireless (sim card) device after 2 and a half months and attempts at delivery to the wrong address at least 6 times. However: 1. The battery for the device is swollen, dangerous and unusable as a result 2. Trying to get hold of Telkom to report this issue nd to get ir resolved is a nightmare. 3. After 4 attempts (the called back 2 times and dropped the call as soon as they transferred me to the 'correct' person. 4. I called twice. The first time the woman on the Telkom side was rude, uninterested in my problem and then proceeded to fob me off; whereas the second was to a young man who was polite and 'helpful'. The only problem being he couldn't help as everyone had gone home and he did not have the information / authority needed in order to be able to assist properly.

In summation - Ridiculous all round!