Ridiculous

Good Morning

This is ridiculous to say the least….

I really hope, and would like to believe that someone will take this matter very seriously and promptly assist to get it resolved.

From what I see on social media, it is flooded with the same type of complaints and we cannot spend any more time on the phone explaining and still no one seem to understand or take responsibility to get his resolved.

The bottom line of this situation is that we must get back, or reverse the R2208.75 that was not reversed as yet and not authorised to be taken in the first place, and that we should not have the penalty of R 2747.00 to supposedly cancel the contract, that we don’t even have. The audacity to send us a penalty to pay for R 2747.00 after hours of explaining this to so many people, and even more ridiculous, is that this is not even a actual contract that we are cancelling, we never took any contract with Telkom neither took any devices from Telkom “Should you opt for cancelling the contract, the below mentioned is to be paid within a period of two months” An application form was completed with a Telkom consultant, Dumi, in Kempton Park Corner of Bergrivier Terenure, she said that we can just phone her should we want to take and activate the Smart Broadband Wireless.

Dumi was phoned the very next day to say that we do not want this, that we are not interested.

A few days later a courier company showed up at our house with the devise, nothing was arranged for any delivery as we said we are not interested.

My husband was phoned at work by the courier company, saying that they are at our premises to deliver, my husband yet again phoned Dumi and said that he specifically stated we do not want it and the courier must go.

Never was anything signed for acceptance or any acceptance given telephonically, surely the Smart Broadband Wireless Sim Card number can be traced – ********** 119, to see if in use and by who, definitely not by us, we don’t even have anything with or of Telkom.

There is even a Telkom Mobi Account number - ********** 75 account number

On 01/10/2018 an unauthorised debit was taken for R1449.78 Reference number - ********** ********** 742343 This debit was reversed.

On 15/10/2018 another unauthorised debt was taken for R2000.00 Reference number – ********** 71V181015

On 16/10/2048 another unauthorised debit went off for R208.75 Reference number ********** 71X181016

Since the first unauthorised debit there has been numerous calls, for hours and complaints logged to get this resolved. No one seem to bother, we are just expected to pay for something that we do not even have.

We appreciate your prompt assistance in this regard.