Ridiculous

Moved my WiFi from my previous address to my new address. They came to install it on Monday 02 October 2017. The guy installed it but said I have to call Telkom to give my details and to activate the line. After being on the phone for 40min I managed to activate my line just for the line to stop working. The following day the tecnition that came out phoned me because he forgot his tools in my house. He came the morning of Wednesday 04 October to fetch it and I asked him to look at the line again. He said nothing is wrong with it and that I need to change my router. After another week of trying to phone Telkom and being on the line for 40min at a time I finally changed the router. The WiFi was working but was very slow. Did a speed test and it showed that the line was not even 1 megabits per second. After phoning Telkom again having to be on the line for almost an hour we finally went to menlyn shop for help. They again put in a request for me that I need help. On Monday 16 October a tecnition phoned and explained that the line was changed to a two megabits line he changed it back to 10 megabytes and phoned again on Tuesday 17 October 2017 to inform me that it was changed back again and that he would call back later again when I’m at home to see if the line is faster. The line must me a 10meg line but we can’t get more than 2 meg per second out of the line. Not only did they stop my request without informing me and my query is still not resolve. This is ****y service and my WiFi that I’m paying for is still not working as it should