Ridiciliously poor Service!!!!!

I have no othsr way as to come to Hello Petef az Felkom provides no answers or feedback.

I sent my cancelation form to Telkom on the 27th of Feb 2018 and they said they will cancel it in 20 days.

I tried to log in onto my account and the account is definately deactivated but they still sent me a bill from Feb untill now May 2018 and try to deduct money from my account which I did not authorise as I always paid via eft each month. How can you deduct money if the account was up to date and closed?

I pay bank costs for everytime they try to take money which is ridicilious! I demand some answers.

Petricia