Rica Drama

Two weeks ago I bought a Telkom Sim card which was Rica'd in store, I loaded airtime and data on the sim card and it worked fine for 5 days. I was then not able to make or receive any calls or use my data. Upon calling the cost centre I was instructed by the call centre agent to send my ID and proof of residential address to her email address *** and she said she would rica the sim for me. 48 hrs later sim card still not working, then I try the telkom online rica option on https://rica.telkom.co.za/ I attach the required documents and complete the process, message displays successful, and my sim will be activated in 2 hours. Another 24 hrs late sim not working instead I receive an email from *** requesting my ID and proof of address, I send these a 3RD time, get absolutely no solution, instead told to go instore and have it rica'd.

So basically call centre is useless, online help is useless, instore is useless. Nobody at Telkom actually knows how to do their job.