Revolting service,Wow!!!

Wow! I reported my landline 3 months ago ,I was told that cables were ******.To my surprise I am still waiting for a consultant or rather someone responsible to contact me and give feedback as what is happening? Does this mean the fact that I am residing in the township hence my query is not been attended to? Forgetting that I also paying rates and taxes like everyone else in the westernised areas. One of the Telkom consultant told me that "I must get a fix look like line "I also find out that is not available in any of the Telkom stores in Johannesburg as a whole. Poor and revolting service indeed. Can someone please attend to this matter as soon as possible ,as I am about to go to consumer ratings. This is really not on. What is really happening with service these days? Is our service providers had enough of our money hence the poor service? I need an prompt response to the above matter.