REVIEW No.2 A YEAR LATER: TELKOM INVOICE DISPUTE STILL UNRESOLVED and reflecting negatively on my CREDIT RECORD

I have been calling TELKOM disputing the bill with no luck. I requested my bill to be revised as I requested a cancellation on 01 August 2017, I need billing from September 2017 to date to be removed so that I can settle the account. It is reflecting negatively on my credit record and I really do not need that. The reference number I got for logging a dispute is ********** 3. Each time I call I am told my dispute was escalated and is still pending, it has not yet been attended to, I have been following up for over a year now. You urgent intervention will be highly appreciated. TELKOM has not resolved this matter, I really hate how inconsiderate is the person the call center agent keeps saying the matter is escalated to. This is reflecting negatively on my credit record. I have been calling about this since August 2017. It is over a year now.

Can this be resolved before I got to the papers about this?

The reference number of the dispute is ********** 3 I am expecting to hear from TELKOM within 5 working days or I will see what to do to get this resolved