Review #2

This is my second review on Hello Peter. And once again it's about Telkom. In fact, its related to the first review I left in last year. I am writing this knowing that it will not reap me any results or assistance but I do not see how Telkom is still operating given their absolutely terrible reputation.

The contract that I took out in February 2021 was supposed to end in February of this year. Surprise surprise, it did not. I am to this day still being charged for this contract. In fact, after multiple calls and absolutely exhausting conversations with *********** consultants I found out that my contract was automatically renewed without my consent. So I apparently have a contract that has been active for two months now.

I spoke to a lady on Wednesday, she gave me a case number, said they are investigating and that I will get a call back. I did not get a call back. I tried calling in to follow up on my case number and was told they can not search case numbers... THEN WHY WAS I GIVEN A CASE NUMBER???

I eventually decided to go in to the nearest store and the lady i spoke to there seemed extremely confused as to how the system could have automatically renewed my contract as the phone is an old model and from what I understand not even on their system anymore.

She said that she has logged a case, and will give me a call on Saturday. I did not receive a call Saturday. I called yesterday to follow up and was told that I need to allow 72 hours for feedback. After not receiving any feedback by the end of the 72 hour period I went in to the store again. Obviously the lady I spoke to was not there so I had to explain this whole story for the millionth time again to another consultant. He then said that cases may take up to 7 - 10 working days.

Honestly... Is it that hard to give clear concise and consistent information?? And is it that hard to call a customer back, even if its just to say you apologise but there's no update yet but you will get back to us as soon as there is another update??

When I was in the store the lady asked if I was going to upgrade, and honestly, looking at my previous review and now this one, You tell me Telkom, Would you upgrade and continue to be loyal to a company that offers you this level of service for your money???