Reverse the charges

Dear Telkom I opened an account in 2018 which was this new wireless landline , the technician delivered it without installing the device. I had to read trying to find out how it will work still no signal. Went to the Southgate branch for assistance they logged many calls still no assistance. It's 2021 and I'm stuck with a phone that was never in use , no call came through this device since it said something not activated on the monitor. Yet you charging me for a line I never used. Right now I should pay R1159 for no services received. *** and this is listed on my ITC . I've been trying very hard to get help at your walk in centres the consultants would keep logging calls to the technical department and still no assistance. Please assist it's frustrating to pay for something I never got to even use. After being send through to various departments even when calling.