LM
LINDIWE M
1 reviews | Active since Sept 2011
30 Jul 2018, 10:11
Reverse rejection fees!
So I have been complaining since last year about banking details that were not updated and rejection fees that I was charged because Telkom was debiting the incorrect account after I had sent several requests for my banking details to be updated. I requested that these charges be reversed as it was not my fault that Telkom had not updated my banking details. The banking details were finally updated after complaining on this platform but the charges were not reversed. So I have made a point of transferring the monthly subscription on the 15th of every month but Telkom continued debiting the rejection charges which I have been reversing on a monthly basis. The amount is now at R900 plus and my account has been suspended!! Why should I pay for a rejection fee when it is not my fault that your people are *********** and not updating banking details when they should?? I refuse to pay for these rejection fees! If your people had done their job, this would not be happening right now. I am requesting that you reverse all these fees immediately! Since my account has beensuspended, I will not be making any further payment for this account. I've been sending e-mails to the escalation department and they just keep sending me reference numbers but nothing happens! I'm so annoyed!
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
31 Jul 2018, 08:57Hello lindiwejm
The query has been escalated to our mobile team for their attention.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply31 Jul 2018, 08:57
Official
Hello lindiwejm
The query has been escalated to our mobile team for their attention.
Regards
Noleen
Telkom Social Media Team
Best regards,
LM
LINDIWE M's updateReviewer Update
20 Aug 2018, 16:50Hi there,
I received a response on the 31st of July, the e-mail said someone tried to call me but I did not answer. Someone did call and yes I was not able to answer but they did not try to call me back or leave a message so we could resolve this matter. I am still not happy with this issue and would like to discuss this with someone or meet face to face so we can get this issue sorted out. I have put together a file and would like to discuss all these charges that I should not be paying for. My account has been suspended but I am still charged the monthly subscription, why is that? Can someone assist me with this.
LM
LINDIWE M's update20 Aug 2018, 16:50
Reviewer Update
Hi there,
I received a response on the 31st of July, the e-mail said someone tried to call me but I did not answer. Someone did call and yes I was not able to answer but they did not try to call me back or leave a message so we could resolve this matter. I am still not happy with this issue and would like to discuss this with someone or meet face to face so we can get this issue sorted out. I have put together a file and would like to discuss all these charges that I should not be paying for. My account has been suspended but I am still charged the monthly subscription, why is that? Can someone assist me with this.
LM
LINDIWE M's updateReviewer Update
20 Aug 2018, 17:31While I wait for someone to give me a call, according to my records, this is the series of events:
1. I informed Telkom in August about my new banking details and they were not updated
2. I informed Telkom again in September and the banking details were still not updated, I phoned, e-mailed and even tweeted and the details were still not updated.
3. Telkom continued debiting the incorrect account and once I noticed I would do an EFT.
4. I was charged R200.94 for rejection fees (why??), this amount was carried through to the following months.
5. My banking details were updated at the end of Dec, but now been but the subscription & once-off charges were carried forward, instead of being billed R149, I was billed R498.94, Invoice date 01 Dec 2017
6. Invoice date: 01 Jan 2018, I was billed R200.94 rejection fee AGAIN!!(why? it's not my fault that your people did not update my banking details). I should have been billed R149. Amount outstanding R498.94
7. I then decided to pay the account before the debit order date, I started making payment on the 15th of every month, started on the 15th of Jan 2018.
8. So at the end of Jan, the one rejection fee was reversed but not the second! why? so this amount was carried forward from hereon and this has created problems!!
9. Because I was paying the account on the 15th of every month, I didn't see why my account was debited on the 15th of every month so I started reversing all debit orders.
10. So now Telkom is charging me for reversing the debit orders which should not have been going through my account in the first place!!!
11. So all of this would not been happening if your people were doing their jobs, if my banking details were updated last August, then this mess would not have been created.
12. My account has been suspended but I am still making payment on the 15th of every month, the outstanding amount is at R900+, I refuse to pay for this because I should not have been charged in the first place.
13. Can I get an appointment with someone so we can resolve this in person!!
LM
LINDIWE M's update20 Aug 2018, 17:31
Reviewer Update
While I wait for someone to give me a call, according to my records, this is the series of events:
1. I informed Telkom in August about my new banking details and they were not updated
2. I informed Telkom again in September and the banking details were still not updated, I phoned, e-mailed and even tweeted and the details were still not updated.
3. Telkom continued debiting the incorrect account and once I noticed I would do an EFT.
4. I was charged R200.94 for rejection fees (why??), this amount was carried through to the following months.
5. My banking details were updated at the end of Dec, but now been but the subscription & once-off charges were carried forward, instead of being billed R149, I was billed R498.94, Invoice date 01 Dec 2017
6. Invoice date: 01 Jan 2018, I was billed R200.94 rejection fee AGAIN!!(why? it's not my fault that your people did not update my banking details). I should have been billed R149. Amount outstanding R498.94
7. I then decided to pay the account before the debit order date, I started making payment on the 15th of every month, started on the 15th of Jan 2018.
8. So at the end of Jan, the one rejection fee was reversed but not the second! why? so this amount was carried forward from hereon and this has created problems!!
9. Because I was paying the account on the 15th of every month, I didn't see why my account was debited on the 15th of every month so I started reversing all debit orders.
10. So now Telkom is charging me for reversing the debit orders which should not have been going through my account in the first place!!!
11. So all of this would not been happening if your people were doing their jobs, if my banking details were updated last August, then this mess would not have been created.
12. My account has been suspended but I am still making payment on the 15th of every month, the outstanding amount is at R900+, I refuse to pay for this because I should not have been charged in the first place.
13. Can I get an appointment with someone so we can resolve this in person!!