Returned debit order charge almost R300 - **************** !!!

Hi, I have multiple lines with Telkom. My debit order is set for the last day of the month and Telkom debited the day before. I called in to the call center and spoke to 2 different people to notify them that my debit hasn't gone of as I never received any notification from Telkom and I would like to make payment. Till today, STILL NO BANKING DETAILS WAS SENT TO ME AS PER MY REQUEST !! I had to call in for a 3rd time to get the banking details to make payment and now im being told I would have to pay almost R300 extra on my account for the debit order that returned. Vodacom only chargers there clients R100!!! I am not receiving the service I use to receive from Telkom and this is extremely poor customer service!! I even processed an upgrade which was captured incorrect and I never heard anything since. I was told someone will call to confirm my upgrade more then a week ago which hasn't happened!!! I instead got another sales call offering me another new contract which I insisted I do not want. What am I going to do with another useless cheap phone from a network im not getting any customer service!!! I HATE TELKOM AND I WISH I COULD JUST CANCEL ALL MY CONTRACTS RIGHT NOW!!!! Im EXTREMELY frustrated.

VODACOM IS FAR MORE SUPERIOR AND INFINITELY BETTER THEN TELKOM!!!! BIG UPS TO VODACOM>>> BEST CUSTOMER SERVICE EVER !!!