DP
Daniel P
1 reviews | Active since May 2017
05 May 2017, 16:55
Returned debit charge
<p>Recently money sometimes come in late into my bank account and debits are returned by the bank. I however found out that Telkom charges nearly R200.00 on top of what the bank charges. They seem to be the only cellphone provider having this practice as I have accounts with 2 other providers. Calls to their helpline to credit this amount has been met with total resistance as they say this is standard practice and part of my contract. I would prefer to give no star at this stage.</p>
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Replies (4)0
Replies (4)
Telkom's replyOfficial
07 May 2017, 12:40Hello Dpietersen
This response serves as confirmation that your query has been received.
Your reference number : AI27****8
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply07 May 2017, 12:40
Official
Hello Dpietersen
This response serves as confirmation that your query has been received.
Your reference number : AI27****8
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
08 May 2017, 10:06Good Day,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 May 2017, 10:06
Official
Good Day,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
DP
Daniel P's updateReviewer Update
08 May 2017, 12:21My account no is *** applicable no *** id ***.
DP
Daniel P's update08 May 2017, 12:21
Reviewer Update
My account no is *** applicable no *** id ***.
Telkom's replyOfficial
09 May 2017, 11:14Hi Daniel ,Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply09 May 2017, 11:14
Official
Hi Daniel ,Thank you for making contact with us.
Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,