RS
Randy S
1 reviews | Active since Jun 2017
05 Jul 2017, 14:55
Return Call
<p>I have wi-fi with a Telkom contract. The promised speeds were up to 90mbps, but the speeds I get is WAY below that. I wrote to Telkom complaints, they called me and tried to correct the situation.</p> <p>The consultant told me to monitor my speeds the following day so that they can escalate the matter or not.</p> <p>I monitored the progress the entire day with no luck in bettering my speed. I waited for the consultant to call back so we can resolve the issue.</p> <p>Even though I've sent numerous messages to their complaint department, no one has called back, all I get is sorry for the inconvenience we will contact you.</p> <p>So a week later I am still waiting. This was a promise made by their consultant, not me demanding their return call, yet they keep me waiting.</p> <p>This is unprofessional, these people get paid to do a job that they not doing. I would get fired if I dont do the work I am getting paid to do.</p> <p> </p> <p>A call to resolve this issue will be appreciated Telkom.</p> <p><br />Thank you,</p> <p> </p> <p>Randy</p>
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Replies (4)
Telkom's replyOfficial
07 Jul 2017, 09:36HI Randy2107
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply07 Jul 2017, 09:36
Official
HI Randy2107
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
RS
Randy S's updateReviewer Update
10 Jul 2017, 16:05Up to now nobody has made contact with me concerning my LTE speeds. If I had skipped a payment then the next day I would get a call from Telkom about that, but as long as they getting my money, they do not care about my other issues.
There are thousands of people in Mitchell's Plain that use LTE and yet they only have 2 towers to support those people.
I use this to earn money, but if my speed does not increase then I cannot move forward in the company.
Please make an effort to sort this problem out.
Thank you
Randy Sitzer
***
RS
Randy S's update10 Jul 2017, 16:05
Reviewer Update
Up to now nobody has made contact with me concerning my LTE speeds. If I had skipped a payment then the next day I would get a call from Telkom about that, but as long as they getting my money, they do not care about my other issues.
There are thousands of people in Mitchell's Plain that use LTE and yet they only have 2 towers to support those people.
I use this to earn money, but if my speed does not increase then I cannot move forward in the company.
Please make an effort to sort this problem out.
Thank you
Randy Sitzer
***
Telkom's replyOfficial
12 Jul 2017, 13:46Good Day
Hope the message finds you well. This serves as notification that case : ***6 is linked to a general site incident and under investigation . Further correspondence will follow .
You are welcome to correspond with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (TelkomZA) for future correspondences
Regards
Social Media Team
Best regards,
Telkom's reply12 Jul 2017, 13:46
Official
Good Day
Hope the message finds you well. This serves as notification that case : ***6 is linked to a general site incident and under investigation . Further correspondence will follow .
You are welcome to correspond with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (TelkomZA) for future correspondences
Regards
Social Media Team
Best regards,
RS
Randy S's updateReviewer Update
13 Jul 2017, 14:08Hi there,
Thank you for your reply.
I received a call from a technician 2 days ago to come out and look at the problem, he said he would be here today at 12pm. At 12:30 I called him numerous times and sent a few messages with no response from him. At 13:48 I received a message from him. All the message said was, "No Sir, I will call you to confirm when I will come."
I took time off because I expected him. I lose money when I do not work because I get paid per hour.
Now I have to wait for him to call which can be any time from today until whenever.
Please get a technician to come out, I cannot keep taking off and losing money when they do not even have the decency to let me know.
I know I dont pay his salary, but that Telkom pays it, but its all the clients that faithfully pays every month that help make that possible, to get this kind of treatment.
His name is Cedrick and his number is ***.
Thank you.
Randy Sitzer
***
RS
Randy S's update13 Jul 2017, 14:08
Reviewer Update
Hi there,
Thank you for your reply.
I received a call from a technician 2 days ago to come out and look at the problem, he said he would be here today at 12pm. At 12:30 I called him numerous times and sent a few messages with no response from him. At 13:48 I received a message from him. All the message said was, "No Sir, I will call you to confirm when I will come."
I took time off because I expected him. I lose money when I do not work because I get paid per hour.
Now I have to wait for him to call which can be any time from today until whenever.
Please get a technician to come out, I cannot keep taking off and losing money when they do not even have the decency to let me know.
I know I dont pay his salary, but that Telkom pays it, but its all the clients that faithfully pays every month that help make that possible, to get this kind of treatment.
His name is Cedrick and his number is ***.
Thank you.
Randy Sitzer
***