Retrenching - but do not want business!!

I recently moved into a new home in Boksburg. I want to install a Telkom line with ADSL for various purposes. I tried phoning the sales call centre, but the calls never get answered and eventually cut! I then submit a call back enquiry online on 28/04/2015 already. I received a confirmation mail with Reference: 7/28.04.2015 - 08:24 AM. Up to today 20 days later I still did not receive a call. These people are retrenching, and putting 1000'ds of families at risk, but they do not seem keen for new business that contributes to their profit line. <br> <br> It is a disgrace to struggle like this for a bit of service!! Maybe it is because they know, they are running a monopoly business!!!