Retentions - Cancellations

I am still waiting for my contract to be cancelled and no one contacted me <br> till now, I only received a case ref number on the 14/01/2016. I received an sms to say my account is going to be debited on the <br> 2/2/2016 for an amount of R411.46,<br> Where as I use to pay R307.50 This is unacceptable as I requested my <br> contract to be cancelled on the 12/12/2015<br> <br> Tried calling the customer contact centre this morning and I was on hold for 10 min with no answer.<br> <br> I am really disappointed with the poor level of service from Telkom<br> <br> Case ref no. ***4<br>