Retentions

I had a telephone line in my house already which had been disconnected by a previous tenant. I decided I wanted internet so asked for it to be reactivated. A Telkom technician then came to my house and \reactivated"my line. I then went ahead and ordered my internet and was told everything is done and I just need to verify the line. I sent a request for this and was told multiple times it was failing but not why. Eventually someone told me it was because my line was blocked and needed to be unblocked. So I was put through to retentions. Does anyone work in that office because i've been phoning everyday for a week and have been on the line for over half an hour before giving up. They also refuse to phone back and as I do not have my line active I cannot phone off my Telkom line so have been using up hundreds of rands everyday waiting on the line. All I need is my line unblocked so that I can get my internet."""