retention team

For the past three months I have been begging to cancel my contract. First request was at the store and was advised that retention will call n takes a month to terminate. Second time at the store was advise to wait for retention. Called the centre n was told that thhey will call and the lady asked for alternative line. Today I called gguy called Mosa asked me to wait n placed me on hold for a good 25min. Came bck and disconnected th line. I angrily called again and spoke to zanele. I had to sing the same song oonce again to her. Shhe offered to send me forms to fill in cos it was never done. I told her that I am not a fool I know what I am talking about, I asked for her leader. A guy callled Andy came and asked for a chanceto help which is fair enough. He promised to escate to retention manager n within 3days all this will be history. After being **** to for so long by many diff people I don't want to go through this again. Pls call on *** or my heita line by tomorrow. Dankie!