Retention Taking more than 60 dayd

5 month ago my account was handed over for collection but I paid the account I was told on that my limes will be open after 7 working days from the 24/09/2024 and 7 days later my Sim Card was suspended I called asking what is happening as this was not what I was expecting as I paid already, Telkom told me that the collection company canceled my contract and after that I told them to check if I am eligible for reinstate and yes I was ,from October i was told that my case is been attended to so I should wait 7 working days, meaning second week of October my lines will open,On the 15/10/2024 my case was closed and the matter was escalated for credit request, I visited the store at East Rand mall and I have been getting help, the consultant even personally emailed the person who's supposed to pass the credit on the 15/11/2024 he did not get response as well. I have been trying to get this matter sorted as it is affecting my life as I use this numbers for all my personal important things. At thr moment I am even more worried about my debit order as it comes as a whole amount of collection and it charges me all the time it bounces. I have tried since September to get this matter resolved in civilized matter but looks like The creditors are not interested, if they can ignore someone's from Telkom,it made me end up here with this matter. My case number is below Telkom SA: Dear customer, Your case no ***9 is resolved.