Retension Department (non existent)

Good day , I have been phoning for the past 2 days trying to cancel an order I placed with Telkom. After holding on for almost an hour I am transferred to the retention department to only wait another hour till I no longer have the patience to wait and put the call down. I spoke to quite a NUMBER of consultants in the sales department who informed me they can't cancel the order but would transfer me to this non existent department and would email the person working on the order.<br> <br> However I keep on getting sms's informing me on the status of my order which seems to still be intact.<br> <br> All I want to do is cancel my order my goodness is this too much to ask for.<br> <br> I'm trying to get through to this department as I type this...45 mins and counting.<br> <br> If someone from Telkom could please sort this out ASAP that would be great.<br> <br> Thank you<br> VERY FRUSTRATED CUSTOMER<br> <br> <br> <br> <br> <br> <br> <br>