1 reviews | Active since Dec 2014
Restriction / throttling on OPEN ADSL LINE!!!
Internet gone dead slow again! Telkom says we've reached our limit and the line is being throttled.<br> Similar problem last month!! But last month was told that it was tech problem and that we are not being restricted.<br> <br> A) Reported to Telkom on Facebook yesterday. They say we've reached limit. Sent thru some info referring to previous calls to Telkom - later part of November when I was told we're not on a limit. Awaiting response.<br> <br> <br> B) Spoke to an operator on 10210 about half hour ago. She told me that we've reached our limit.<br> <br> I asked her what's this 'limit' they talk off?!?<br> She said it changes every month.<br> <br> I asked her what's the limit this month?!?<br> She say she does not know because it does not show on the system.<br> <br> So there is a limit ... but they don't know what the limit is??!<br> <br> I then asked to speak with a manager. She put me on hold ... then Telkom cut the call.... after 14 mins .....!!!<br> <br> Our 4MB uncapped line is today running at 0.30??! That's almost like a discontinuation of services.<br> <br> PLEASE SWITCH US BACK ON AT 4MB!!!
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Regards,
Fridah
Telkom Social Media Team
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We will follow up on your query and revert back with feedback.
We apologise for the delay.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
