Restoring my phone line and data

I’ve never had to experience such a disgraceful service from Telkom and being misinformed. I made a payment on the 25/03/24 to NUdebt who were chasing a payment for Telkom of R623.00 which was paid in full and I was advised that my account has been handed back to Telkom and they should restore my phone line and data which till today hasn’t been restored. I was patient and waited but it got worse when I have already sent them the proof of payment and when I called them no one seemed to under or give me correct information. They have *********** advisers who couldn’t assist me but they’re telling me they’ll be charging me a monthly fee for April even though they won’t be restoring my phone and data and I still need to wait a further 21 working to have it restore, why would I be happy to pay for a service that hasn’t been rendered to me for that month. This now called **** and I want to cancel my account after this. Hello Peter should allow us to rate a company nothing not even a start coz that’s what Telkom deserve