Restore my services and train your employees on customer service

,I am very disappointed in the service I am receiving from you. I understand that if I am behind with payments my account should be suspended not cancelled. Now all 3 of my numbers are cancelled,I can't even call customer service with my own phone. I have called before and was told my situation would be resolved within 48-72 hours.i am still waiting. I called again today and spoke to a guy by the name of Sihle.He basically refused to put me through to a team leader or manager, giving various excuses.system offline or manager busy. I refuse to pay the outstanding amount until my services are restored. How are you as a company going to contact me to advise me of my debt of my number is cancelled. I was promised a call back of which I was never contacted. Why was my account cancelled instead of being suspended. Why do your management refuse to talk to customers.