Responses but no action taken in 5 weeks

I logged the initial query on 3 February and Telkom still has not contacted me except to tweet me constantly (only when I ask them about it) telling me that they are working on the problem/will provide feedback/will contact me as soon as possible. A reference number was only supp**** two days later, and to this day I have not been contacted, nor has anyone asked any details about the device I logged the query about. II am so sick of Telkom's lax attitude and horrible customer service. They are the ones who offered us this option and now it's not working like it's supposed to, but they won't restore our cables either. We can't even get decent internet at home because of this. In 2016 I should not be working at dial-up speeds. We run businesses from home and need a functional line. I am tired.