RESPONSE WITHIN 72 HOURS,NOT SURE WHICH YEAR

LISTED COMPLAINT ON 15/12/2015 , TELKOM RESPONDED TELEPHONICALLY ON THE 16/12/2015.I WAS ECSTATIC, THEY FINALLY RESPONDED. WAS TOLD WITHIN A PERIOD OF 48 TO 72 HOURS THE MATTER WILL BE RESOLVED.I WAITED......AND WAITED....AND WAITED...STILL WAITING 120 HOURS LATER...<br> I FINALLY CONCLUDED THAT THE CONSULTANT MENTIONED 48 TO 72 HOURS FOR A RESOLVE, BUT IT WAS NOT MENTIONED WHICH YEAR !!! I WAS GIVEN A REFERENCE NR...SM178582 , FOR WHATEVER REASON I HAVE NO CLUE..THIS IS AN EXAMPLE OF A COMPANY THAT STATES IT RESPONDS TO CUSTOMERS ON HP,BUT, THAT IS JUST TO SAVE FACE ON A PUBLIC PLATFORM, BY SAYING THAT WE WILL LOOK INTO THE MATTER, AS A RESPONSE, BUT DOING NOTHING FURTHER., HOW DISAPPOINTING....