Response requested from the Technical Director

I would like the technical director of Telkom to explain to me why Telkom technicians can close a reported fault without having done anything about it, and without having consulted with the client as to whether the fault has been repaired.<br> <br> This the second time in 6 months I have had to log the same fault multiple times with Telkom. They send a text saying the fault has been restored, and when you call to report that it hasn't been repaired they simply open a NEW fault report. I'm certain they do this to keep their turnaround times down.<br> <br> The second question I have for the technical director is why I cannot speak directly to a technician when I have an intermittent fault. The call centre refuses to transfer me to a technician when the internet is down, and the technicians always phone when it's working. When the technician does give you a number to call directly, you try call it (multiple numbers, multiple times) it rings 3 times and disconnects!<br> <br> I would also like to point out how unprofessional their call centre is, particularly Maggie Mbambo, who treats my frustration at 5 weeks of Telkom's incompetence with a giggle.