Respond to problem is to disconnect my service?

<p>After months of having Telkom ignore my requests to cancel my ADSL service, they finally disconnected it ALOG WITH MY VOICE LINE. No part of my request was ever unclear that all I wanted was my ADSL line cancelled. </p> <p> </p> <p>After receiving this reference number AI ********** and being disconnected, I was told last Thursday that my line would be reconnected the next day. A week has gone by and still my voice service remains disconnected. </p> <p> </p> <p>And again, my emails to Telkom are just ignored. </p>