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LEKA R

1 reviews | Active since May 2016

06 Sept 2017, 13:50

RESPOND JUST FOR APPEARANCE

I had written a review for help to rectify and upgrade issue I have with Telkom. I received a reply 2 week ago from Keagan, Telkom Social Media Team, "We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused."

and this is the only feed back received and now going on 2 months noting has been done!!!!!!

0
Replies (2)
Telkom
Telkom's reply11 Sept 2017, 13:59
Official

Good day.

Sorry for the delay. Our team will urgently follow up and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

LR
LEKA R's update12 Sept 2017, 13:41
Reviewer Update
Dear Moenieb Please can you elaborate on " urgently follow up and advise' as nobody has contacted me. this issue is pending since July 21 and still no assistance has been provided. Only making my situation worse as I am siting with a bill in arrears due to cost that i am not liable for. i tried to get a replacement offer a advised that i should do however this has been declined due to the billing issue that Telkom has caused and does not rectify!!! Will some one ever help and really get back to me??????