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LG
Luthando G

1 reviews | Active since Nov 2015

23 Aug 2018, 15:42

RESPECT YOUR CUSTOMER....

With Telkom customer service and respect, simply does not exist. how does one trust Telkom going forward.!! allow me to explain: a month and bit back I noticed irregularities with my billing and data usage, to make things worst I apparently also went on a data buying spree. I took the matter up, was promised solutions and investigations.....Ref( ********** 2, ********** 3, ********** 3, ********** 6) all I got is an sms telling me the matter has been resolved. THE BILLING HAS NOT BEEN ANSWERED, THE BUYING SPREE ON MY NAME ZERO SOLUTION. To make things worst an account has been **********ly opened in my name and an order placed now I am getting notification to collect. (courierit/ selldirect parcel ********** ) When will this company start to respect its customers, I AM done with this company truly . 4years I have been a customer, 4 YEARS!!!

0
Replies (2)
Telkom
Telkom's reply26 Aug 2018, 17:35
Official

Hi lu&poppy

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

LG
Luthando G's update17 Sept 2018, 14:24
Reviewer Update
As per Interaction Ref: AI ********** from Keagan@telkom: I was promised a response and a solution or some advise on issue I had raised. well today is the 17/09/18......and this is what I am told I owe Telkom R14700 for an account I did not open and a device I do not have, when I call they can see a case of ***** has been opened (in July) but not attended to. I genuinely do not have words for Telkom right now, from the time I opened these cases with them not once have they called me, not a single follow up. I still ask where is the respect for the customer. I called and spoke to Lusana Manase who informed that the case( ********** 12) was launched back in July, its now September and she had no answers for me.no one knows who is doing what with this case. and still I ask where is the respect for the customer So I have been a 1) victim of ***** at the hands of Telkom; 2) My name and credit rating defiled(R14700) 3) No communication whatsoever from Telkom and I must just seat back and watch. This is my life you disrupting, do you not care?