Resolving internet and email issues
I was surprised today by Telkom service on 29 December. There were a lot of problems after my upgrade from ADSL to fibre, but got sorted today. I have been struggling for a long time and the services were not correct. Two guys, first in sales, then in technical support, took the trouble of investigating, called people to find out and resolved multiple issues one by one to fix this. Both took the time and effort to fix it without letting me go. Telkom will do well with more people like Dean Chetty in Sales and Dumela in technical support.
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Telkom's replyOfficial
11 Jan 2018, 08:48Hi cobus-sadie,
Thank you for taking the time to post a compliment on the service you received from Technical Team.
Here at Telkom we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply11 Jan 2018, 08:48
Official
Hi cobus-sadie,
Thank you for taking the time to post a compliment on the service you received from Technical Team.
Here at Telkom we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.
Please do not hesitate to contact us should you require any further assistance.
Have a great day further.
Regards
Launa
Telkom Social Media Team
Best regards,