resolving a residential landline as of 29/10/15

Good Day ... I would like to inform you of a disgusting service received from Telkom I have been in contact with them as of 29/10/2015 and further escalation calls as well and still they have failed to resolve this fault. This is my ref no 587cr*** and a escalation no 774048. I do not know how is one suppose to be billed at the end of the month when our line has not been on operation since. Can it really take over a week to resolve a line with no correspondence or feedback what so ever.