Resolved sms received but not resolved AGAIN

3.5 weeks no line, internet, wifi for business phone. Told call centre and Twitter agent that the line has been connected to another home. It may be working but it is not connected to my home. My line is dead. I have called EVERY DAY, logged on Twitter, on Hello Peter. Received sms today stating resolved but it is not. My line is dead and when you call it goes through to another home. Why is this so hard for fix. Almost 1 month. Worst company ever. I want to be reimbursed for my cell phone account R1500 and not charged any fees for July. I expect an immediate call to Delia Dall *** TODAY from you.