ZK
Zamo K
1 reviews | Active since Aug 2015
06 Sept 2016, 12:42
Resolve this problem ASAP
<p>I have had a Telkom contract since 2012 and I have had peace of mind and I was truly enjoying my contract up until last month when I canceled the contract due to being misled by the sell direct call agent concerning my data Telkom contract. All this time Telkom has been debiting my account on the 25th on each month, I don’t know why or who changed it, but from last month Telkom only debited my account on the 05 August 2016 and I called their call center staff member to please change my debit order date back to the 25th of each month she said it’s done, but to my surprise this month again Telkom did not debit me on the 25 of August 2016 so I made an EFT payment to my Telkom account on the 31 August 2016, and yesterday 05 September 2016 a debit order from Telkom has just gone from my account, which I have just reversed. I am so sick and tired of having issues with Telkom and Telkom thinking that they can do as they please in my Bank account, I believe that this is breach of contract from their side, I am tired of calling the call center because my issue will clearly not be resolved, if I could I would cancel the contracts I have with Telkom just so that I can have peace of mind back in my life. Please fix this problem ASAP because in order for my next debit order to go on the 25 September 2016 and going forth to the 25th of each month.</p> <p> </p> <p>I also have another issue, on the 20 August 2016 Telkom debited R387.07 from my account, firstly I don’t know why they would just debit on my account so randomly and I don’t know why I was debited, I am sooo sick and tired of Telkom service and I am really thinking of taking legal action now.</p>
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Telkom's replyOfficial
07 Sept 2016, 08:12Thank you for taking our call.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
We really do apologize for any inconvenience caused to you.
Your reference number is: ********** 5
Regards
Telkom Social Media Team
Launa Molapo
Best regards,
Telkom's reply07 Sept 2016, 08:12
Official
Thank you for taking our call.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
We really do apologize for any inconvenience caused to you.
Your reference number is: ********** 5
Regards
Telkom Social Media Team
Launa Molapo
Best regards,
ZK
Zamo K's updateReviewer Update
27 Sept 2016, 08:51I am really getting frustrated with Telkom I really don't know what to do next. After my above complaint I did receive a phone call from a Telkom representative enquiring about my case and i explained to her and said that she'd call me again to continue to resolve my problem, 2 days later I got 1 missed call from Telkom I was in a meeting could not answer my phone, I then tried to call that person again but the number did not go through, i called the call center explaining to them I missed a call from Telkom with the case number and I was told that it's fine the issue will be resolved for me. One o fthe issues was the change of my debit order date which needs to be corrected and the other problem was for me to be refunded for the wireless activation fee which i was not supposed to be charged as well as the unexplained R387.07 whaich was debited from my account. My debit order was supposed to go on the 25/26 September but that did not happen. I am REALLY FRUSTRATED WITH TELKOM i regret ever taking up my contracts with you guys. PLESE SORT THESE ISSUES FOR ME ASAP.
ZK
Zamo K's update27 Sept 2016, 08:51
Reviewer Update
I am really getting frustrated with Telkom I really don't know what to do next. After my above complaint I did receive a phone call from a Telkom representative enquiring about my case and i explained to her and said that she'd call me again to continue to resolve my problem, 2 days later I got 1 missed call from Telkom I was in a meeting could not answer my phone, I then tried to call that person again but the number did not go through, i called the call center explaining to them I missed a call from Telkom with the case number and I was told that it's fine the issue will be resolved for me. One o fthe issues was the change of my debit order date which needs to be corrected and the other problem was for me to be refunded for the wireless activation fee which i was not supposed to be charged as well as the unexplained R387.07 whaich was debited from my account. My debit order was supposed to go on the 25/26 September but that did not happen. I am REALLY FRUSTRATED WITH TELKOM i regret ever taking up my contracts with you guys. PLESE SORT THESE ISSUES FOR ME ASAP.
ZK
Zamo K's updateReviewer Update
28 Sept 2016, 08:57Hey There
I received 2 missed calls from Telkom yesterday at about 16:30, however I could not pick up the calls as I was driving back home could . I beleive it is concerning the issues mansioned above, thank you for getting back to me. Could yo uplease call me again today during working hours i will take my phone with to meetings and will have to excuse myself if need be just so that this can be sorted out for me.
ZK
Zamo K's update28 Sept 2016, 08:57
Reviewer Update
Hey There
I received 2 missed calls from Telkom yesterday at about 16:30, however I could not pick up the calls as I was driving back home could . I beleive it is concerning the issues mansioned above, thank you for getting back to me. Could yo uplease call me again today during working hours i will take my phone with to meetings and will have to excuse myself if need be just so that this can be sorted out for me.