resolution to ******** handed over status
<p>I am still awaiting feedback from Colleen Harris-Ops Specialist: Social Media for complaint ref AI ********** from 19/08/2016. When will this be resolved???</p>
the only response i received about this is as follows
Good day
Apologies for any inconvenience caused.
Kindly be advised your account query has been escalated to credit management for investigation.
Once the query has been resolved they will be in contact with you.
Should you require further assistance you may respond to the email
Colleen Harris
Ops Specialist: Social Media
Division: Customer Services/SOC
and this was sent via the Hello Peter email , when i rep**** now it was their admin department saying they cannot respond on your behalf. Provide me with a direct email for telkom complaints as you are wasting my time!
the only response i received about this is as follows
Good day
Apologies for any inconvenience caused.
Kindly be advised your account query has been escalated to credit management for investigation.
Once the query has been resolved they will be in contact with you.
Should you require further assistance you may respond to the email
Colleen Harris
Ops Specialist: Social Media
Division: Customer Services/SOC
and this was sent via the Hello Peter email , when i rep**** now it was their admin department saying they cannot respond on your behalf. Provide me with a direct email for telkom complaints as you are wasting my time!
I am STILL waiting for this matter to be resolved, if i have not heard anything by then end of the week I will be contacting the ombudsman. This is utterly pathetic service
I am STILL waiting for this matter to be resolved, if i have not heard anything by then end of the week I will be contacting the ombudsman. This is utterly pathetic service