Resolution to an overdue fault log

I dont think its a great idea to write any review,if your so angry that you could shoot someone,however i dont know what the alternative is...to get any assistance from Telkom in resolving the log for a faulty line from the 16/9/2017.Apart from the fact that you have to wait for approx.20minutes before your call is even answered by the call centre,you still get responses like"a technician has been assigned""work is in progress"All i want to know is when is the fault for log: ********** 4 is going to be resolved.