Resolution of complaints

A few days ago I posted a complaint about not being able to cancel an 8ta contract. Within an hour I received a call and the operator promised to resolve my issue. She confirmed that the contract had been cancelled but conceded that the debit order had not been cancelled. Today I received a call confirming my complaint and informing me that I would be refunded the incorrectly billed amounts by the end of this week. Well done Telkom and Thanks