HB
Hansie B

1 reviews | Active since May 2013

20 Aug 2015, 16:58

Residents Telkom line and ADSL.

A Faulty line and ADSL connection was reported on 7 August 2015 Fault report number 504CTK070815. On 10 August 2015 i received a call and lady said they will attend to the problem that afternoon, on the latest the next morning. On 14 Aug 2015 i went to the Menlyn branch and asked them to speed up the process. On 17 Aug 2015 i received another call and lady said they wiil attend to the fault within an hour. On 19 Aug 2015 i called 10210 and lady said they are working on the fault right now. Now on 20 Aug 2015 at 16h50 i am still waiting for anybody to pitch up. The ADSL line is important..

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Replies (1)
Telkom
Telkom's reply20 Aug 2015, 18:01
Official
Hello brenkie,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Fixed Line Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM136653.

Regards
William
Telkom Social Media Team