1 reviews | Active since May 2017

16 May 2017, 10:46

Reset Password

<p>I have to reset my Internet password every 4-5 days. Is this really necessary. I am now on the line for more than an hour to tall to them with no answer. The customer portal they gave me does not work. How could I have known........bad as always!!!!!!!!!!!!!!1</p>

0
Replies (3)
Telkom
Telkom's reply17 May 2017, 09:24
Official

Hi erna-russell-matthee,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply17 May 2017, 09:24
Official

Hi erna-russell-matthee,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply18 May 2017, 13:06
Official

Hi.

Your username is connecting on 2 different locations. possibly another user is doing a password reset and that automatically kicks you off and that could be the reason you keep on resetting your account. Kindly send a "Private Reply" with the following information.

Your full name

ID number

Address where the Telkom line is installed.

Then we will lock your account to your particular phone number ***

If you know who is the other person using your account, then kindly ask that person not to do so and stop resetting your password without your authorization.

Regards

Tumelo

Best regards,