1 reviews | Active since Nov 2016
Required Prepaid Number to be activated new against contract line instead new number was given
<p>i took a mobile contract via the call centre and asked my prepaid number which is already on telkom mobile be activated against the line. Instead i got given a new number. i called the customer line who told me </p> <p> </p> <p>go into a telkom store as they can help</p> <p> </p> <p>i went to a telkom store </p> <p>to date </p> <p> </p> <p>no one knows how to make my prepaid number the contract number and the contract number a prepaid for inactive as I DO NOT WANT A NEW NUMBER </p> <p> </p> <p>when someone replys to me </p> <p>please tell me step by step what needs to happens as i cannot keep calling the call centre or going into telkom stores and not getting assistance </p> <p> </p> <p>i am so upset Telkom </p> <p> </p> <p> </p>
when will feedback follow? which department did you escalate to?
you havent said anything relevant Bronwyn.
i guess i will having to check this platform for some form of progress
when will feedback follow? which department did you escalate to?
you havent said anything relevant Bronwyn.
i guess i will having to check this platform for some form of progress
Good Day
Hope the message finds you well.This is a follow up on your initial complaint above and the matter has been resolved Please accept our sincere apologies for the inconvenience.
In light of the resolved matter,we would appreciate if you could assist with converting the initial complaint to a compliment of a rating of your choice .
This serves as notification that we have attended your complaint .
Regards
Social Media Team
Good Day
Hope the message finds you well.This is a follow up on your initial complaint above and the matter has been resolved Please accept our sincere apologies for the inconvenience.
In light of the resolved matter,we would appreciate if you could assist with converting the initial complaint to a compliment of a rating of your choice .
This serves as notification that we have attended your complaint .
Regards
Social Media Team
Nakedi from Telkom headoffice and Lebogang from Westgate telkom store assisted me. with converting the prepaid number to contract and the new contract number to prepaid.
thank you
Nakedi from Telkom headoffice and Lebogang from Westgate telkom store assisted me. with converting the prepaid number to contract and the new contract number to prepaid.
thank you
