Requests not actioned. No reply from call centre.

I requested to have my ADSL line migrated to Mweb and I was told telephonically that it would be done in 5 minutes. Over a week later it still hasn't been actioned and phoning the call centre is useless because they simply don't answer. With a previous query I also had to go to a telkom branch because they simply don't answer at the call centre. Even the Telkom service representative behind the counter said that telkom should simply close the call centre down because everyone comes into the branch due to no response.The call centre is a joke. <br> Very frustrated that my request wasn't actioned and I refuse to take time out again to go stand in another telkom queue simply because they aren't prepared to run an efficient call centre or action requests for that matter.<br>