Requests for cancellations ignored

Please can someone help me.<br> <br> I have tried to cancel Telkom business lines over a month ago. I completed the cancellation request document and sent it to [Email Removed] When I phoned in I was told this is only for personal lines (This is not stated anywhere on the document) and was told to email [Email Removed] <br> <br> I've send the cancellation requests to [Email Removed] on 2016/01/12, 2016/02/01 and 2016/02/11. I don't receive any notification email from [Email Removed] with a reference number and when I phone in I'm simply told to send it again. I've sent an email to [Email Removed] with my complaint with no response. <br> <br> I don't know what else to do...<br>