BT
Ben T

1 reviews | Active since May 2013

03 Jul 2015, 10:58

Requests /Disputes ignored: Charge for non-service

At least 6 (six) attempts to resolve billing for service not rendered after contract cancellation ignored by Telkom. Includes three attempts at Call centre - last few horrible service, 3 disputes logged internet just ignored - still not reflected on system since 18 June '15 - last attempt 27Junie 11:45. Email to escalate problem also ignored. <br> Invoices 506B***6 and previous: I demand full refund for all Blackberry Mix costs since at least 22 April '15. Telkom Mix / BlackBerry Mix II (8ta part) contract CT*** tel no *** was cancelled 3 March 2015 ref no 1165 878 12A -Sylvia). Contract started 21 Apr 2013). I'm still billed for Jun '15 latest invoice 506B***6 dated 9 June '15 indicating month 26 of 24. Telkom had more than adequate notice. Telkom Call centre several times ********** service. Also at 4th attempt to resolve issue - 40 minute call waiting included - was just cut 18 June 11:10 - no reference number given.<br> 'High call volumes' excuse every time just indicate absence of management.

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Replies (1)
Telkom
Telkom's reply03 Jul 2015, 12:47
Official
Hello benvt,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

please be assured that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team