JJ
Jenny J
1 reviews | Active since Nov 2013
18 Sept 2017, 15:34
Requests being ignored
Our Company has made a payment towards Invoices received for Domain Accounts held with Telkom - unfortunately the Payments clerk did not use the correct reference numbers for the payments and the full amount was Credited to only - one of the accounts. When I telephonicaly contacted Telkom, I was transferred from one department to another (sometimes within the same department) without any-one being able to assist me, last person I spoke to gave me an e-mail address that I needed to mail my query to, the next day I was notified that its the wrong department and I need to contact the accounts department -which have been trying to - since 27 June to have the credits moved to the other accounts but without any success. I cant believe that its so difficult to move a credit on one account to 5 other accounts in the same company name.
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Replies (2)
Telkom's replyOfficial
19 Sept 2017, 08:08Good Day
Kindly inbox your affected phone number and ID number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view those details.
Kind Regards
Tumelo
Best regards,
Telkom's reply19 Sept 2017, 08:08
Official
Good Day
Kindly inbox your affected phone number and ID number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view those details.
Kind Regards
Tumelo
Best regards,
JJ
Jenny J's updateReviewer Update
19 Sept 2017, 08:19Good Morning
See below - requests sent:
Good Afternoon
With reference to my E-mail sent to you on 28 June 2017, I notice that the below request is still outstanding and the attached accounts has still not been rectified.
Please can you transfer the credit on Account *** (-R595.00) to the following accounts
*** = R119
*** = R119
*** = R119
*** = R119
*** = R119
With immediate effect
Kind Regards
Jenny
From: Jennifer van Jaarsveld
Sent: 28 June 2017 01:36 PM
To: '***' <***>
Cc: 'Siyanda via RT' <***>
Subject: FW: Iliad Africa Trading
Good day
I am now at my wits end.
– Yesterday I phoned 10210 to try and solve the below matter – I was transferred to 6 different people and the last person I spoke to said I should take it up with Telkom i-direct – which I did, now I am referred back to 10210 as per the attached mail.
Siyanda (iDirect) – why can you just not forward my request to the accounts department – do you not work for the same Company?
So can some-one please just sort out my request?
Regards
Jenny
From: Jennifer van Jaarsveld
Sent: 27 June 2017 10:56 AM
To: '***' <***>
Subject: FW: Iliad Africa Trading
To whom it may concern
Recently our company made a payment of R714.00, but omitted to use the correct account/reference numbers when processing the EFT payment.
The Total amount has been credited to account ***. (See attached)
This amount needs to be split up as follow:
Account Number Amount
*** R 119
*** R 119
*** R 119
*** R 119
*** R 119
*** R 119
R 714
Please can you assist with the above request and send confirmation that it has been attended to.
PS. It actually took me explaining my problem to 6 different people in the accounting department before some-one could at least provide with an e-mail address.
For any queries or assistance please don’t hesitate to contact me on my direct no: ***
Kind Regards
Jenny
JJ
Jenny J's update19 Sept 2017, 08:19
Reviewer Update
Good Morning
See below - requests sent:
Good Afternoon
With reference to my E-mail sent to you on 28 June 2017, I notice that the below request is still outstanding and the attached accounts has still not been rectified.
Please can you transfer the credit on Account *** (-R595.00) to the following accounts
*** = R119
*** = R119
*** = R119
*** = R119
*** = R119
With immediate effect
Kind Regards
Jenny
From: Jennifer van Jaarsveld
Sent: 28 June 2017 01:36 PM
To: '***' <***>
Cc: 'Siyanda via RT' <***>
Subject: FW: Iliad Africa Trading
Good day
I am now at my wits end.
– Yesterday I phoned 10210 to try and solve the below matter – I was transferred to 6 different people and the last person I spoke to said I should take it up with Telkom i-direct – which I did, now I am referred back to 10210 as per the attached mail.
Siyanda (iDirect) – why can you just not forward my request to the accounts department – do you not work for the same Company?
So can some-one please just sort out my request?
Regards
Jenny
From: Jennifer van Jaarsveld
Sent: 27 June 2017 10:56 AM
To: '***' <***>
Subject: FW: Iliad Africa Trading
To whom it may concern
Recently our company made a payment of R714.00, but omitted to use the correct account/reference numbers when processing the EFT payment.
The Total amount has been credited to account ***. (See attached)
This amount needs to be split up as follow:
Account Number Amount
*** R 119
*** R 119
*** R 119
*** R 119
*** R 119
*** R 119
R 714
Please can you assist with the above request and send confirmation that it has been attended to.
PS. It actually took me explaining my problem to 6 different people in the accounting department before some-one could at least provide with an e-mail address.
For any queries or assistance please don’t hesitate to contact me on my direct no: ***
Kind Regards
Jenny