REQUESTING RECORDING OF CALL, POOR SERVICE!!

To whom it may concern.

I Rochelle Samuels would like to request the recording of an agent that called me regarding an upgrade (which now seems not to be the case on my statement).

Everyone is giving me the run around when I call your customer care numbers. I have been given an email address which don't work. I have been with Telkom for many years for them to not give you a time of day when you have a problem is ridiculous.

On the above mentioned call I asked agent/call centre numerous times if she's sure that this new contract does in fact mean that the old one is done and will be off my statement and she said yes. I also read out the number asking if its this particular number that is due for an upgrade and she said yes.

My reason for making sure if that will be the case is because of my current budget and managing my expenses. So my Statement is now R1012. 00 which I did agree on working on.

Call was made round about 19 May 2023 to ‪***‬. I would like to request a the recording of the call to proof my case as to where i asked if this is a new contract and not a added contract to my current one.

I hope to hear from you soon. Thank you in advance.

R. Samuels