Requesting of personal info telephonically and no order placed.

<p>Recieved a call back from telkom, friday the 30th September, regarding a landline installation. The call was standard, requesting general info and banking details ( as expected with a purchase) The lady from telkom had told me that I will recieve an email shortly with my reference number etc. Today I decided to try the live chat and speak to an agent regarding that installation, I was then informed by Zinhle Zwane that my id number isnt picking up on the system, and no order had been placed. So since telkom barely responds to emails, and its impossible to call in, Who did I speak to? Why did she take my personal info and banking details and not process anything? Can telkom not be trusted with their telephonic services? is this possible *****?. Sadly we have telkom as the only option for a landline. Thankfully though I have one contract reached its upgrade date, and another due shortly.... Will no longer do business with telkom. All this trouble to get adsl? I'd rather pay twice as much monthly on mobile data with vodacom. That seems safer. </p>