Requested the cancellation of expired contract-***

On 14.11.2017 I sent a cancellation form to email address ********** to cancel the contract which was gonna expired on 12.12.2017 and change to prepaid. On 14.12.2017 I made a follow up and I found out that there was no cancellation happened, the agent requested me to forward the form again to email address ********** and I did he requested. I again made a follow up on 15.01.2018 and i found that nothing has happened, the agent requested me to forward the cancellation form to email address ********** and I did as she requested, she confirmed the receipt of the form. Today on 19.01.2018 I made a follow up and nothing has happened again and the agent requested me to forward the cancellation, then I refused because I don't see the need to forward one document four times within the short space of time. Please assist I cannot stand this Telkom incompetence, bad service, stinky attitude and arrogance. I always have problems with Telkom service especially their poor coverage or reception. I need this contract cancelled ASAP.