Requested service to be cancelled more than a month ago, still not cancelled and no update at all....!!!!!!!

<p>Okay, where to start, ai Telkom. Well first of all, my wife took out a contract with telkom for unlimited data and unlimited calls, we were gaurenteed by the sales agent in Cavendish square that it will be unlimited data and calls as she runs a business. Few months down the line, we found out that she was not getting unlimited data and that there was a cap, confused, we went to telkom in Canal walk and was told by a very sarcastic telkom employee that we misunderstood what the word unlimited means, as telkoms definition of unlimited is a limited cap of 20GB. So if telkom sez unlinted data, thats not true ... found this very funny and upsetting at the same time, while trying to tell the agent that telkom mis-sold us the product by giving us false information on the limitation on the contract the agent gets upset-I get upset and just leave the store before knocking his head off as according to him we were wrong. We pay just over R2000.00 a month on this contract, yes R2000.00 and said to ourselves we are going to cancel this contract. Even if its means paying in the full balance for the iphone upfront and cancellation fee for the SIM, we didnt care, we just wanted out of our telkom contract. So we called their call centre and spoke to Divan Snyders who told us that he would deal with the cancellation and that it would take a few days to process. This was the start of March, middle of the second week in march to be precise. The first few days he was all for it, told us his dealing with it, calling us to update us and made us aware of the R800 sim cancellation fee. Then less than two weeks later, NOTHING. No more updates, just silence, My wife kept emailing with no response, he eventually replies (in this week-April) saying that there has been a delay after promising to have it cancelled by the end of the month(March). Its nearly the end of April and we still being told that there has been a delay. First you "TELKOM" lie to us saying that it was an unlimited data contract, just to get us to sign and pay R2000.00 a month, this excluded the extra data my wife has to buy as she runs out every month, and now you refusing to cancel.... its been 30 days already and still nothing. PLEASE TELKOM, I BEG YOU, END THIS NIGHTMARE SERVICE WE ARE GETTING, WE JUST WANT IT TO STOP..... PLEASE!!!! IF IT DOESNT STOP, WE WILL STOP PAYING YOU AND TAKE THIS MATTER TO THE SMALL CLAIMS CAUGHT AND SUE TELKOM IF ANY DAMAGES ARE DONE TO OUR CREDIT RECORD AS A RESULT OF THIS. PLEASE END THIS NOW.......PLEASE, NO MORE LIES</p>