Requested Migration, Cancelled Account Instead

I have called and emailed and called and emailed and called and emailed and called and emailed over and over and over an over again.<br> <br> ALL I WANTED WAS TO MIGRATE MY LINE INTO THE MIGRATION HOLDING POOL. I WAS TOLD I COULD NOT DO IT OVER THE PHONE. I FILLED IN ALL THE NECESSARY PAPERWORK, STILL NOTHING. I MAILED AGAIN AND YOU CANCELLED MY ENTIRE ACCOUNT ADSL AND PHONE LINE INSTEAD OF MIGRATING IT???<br> <br> PLEASE ESCALATE THIS IMMEDIATELY AND SORT THIS OUT!!<br> <br> THIS IS A DISGUSTING LEVEL OF INCOMPETENCE OR COMPLETE CUSTOMER DISREGARD.<br> TELKOM REALLY NEEDS SOME COMPETITION