Requested line relocation over 3 months ago from Telkom. Get billed - no service

Its been 3 months since I requested for my landline and ADSL line to be cancelled at my previous premises and to be relocated to my new home. Also requested fiber. I've requested this move twice online, twice in store and twice with the Telkom call centre. The first and only date Telkom dated on their system for my request was 12 April 2018. I get billed for service not received. No technician were ever booked or scheduled. Request were never completed. They are always offline or can't or won't assist. The in store consultant makes promises, but do not bother to complete the forms.