aM
agnes M

1 reviews | Active since Jul 2015

30 Jul 2015, 08:53

requested landline in March and STILL no land line

I requested a new landline in March 2015. Was told it would take two weeks for installation. I followed up on numerous occasions at the greenstone shopping centre branch and have phoned 10210 on numerous occasions. They have told me the line has been installed then told me I have an outstanding balance which is not correct, I was then told my order was cancelled. Last week I was informed a technician would be in contact and I have still not heard anything. Monday spoke to a call centre agent who informed me a superviser would call me before the end of business and I have still not received the call. <br> <br> Called telkom again yesterday to only hear my order has yet again been cancelled. <br> <br> I have been waiting for 5months for a telkom line. I have been a customer of telkom for 36years. <br> <br> I require this to be sorted out ASAP.

0
Replies (1)
Telkom
Telkom's reply30 Jul 2015, 10:35
Official
Hello AgnesKerr,

We regret to hear this.

Be advised, our Orders Team will be in-touch to assist.

Ref SM129882.

Apologies for any inconvenience caused.

Regards,
Didi
Telkom Social Media Team
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